HiveShorts VIP Membership Agreement

Effective date: 2 October 2026. Last updated: 2 October 2026.

I. Introduction and who we are

This VIP Membership Agreement (the "VIP Agreement") applies when you buy or use a VIP membership or subscription (the "VIP Service") in HiveShorts, the short-drama app and related websites and services provided by Universal Content Group Limited, a company in Hong Kong ("UCGL", "we", "us" or "our"). Registered address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong. Contact: support@hiveshorts.com.

This VIP Agreement is a binding agreement between you ("you", "VIP Member") and UCGL. It forms part of, and should be read together with, our User Agreement (https://help.hiveshorts.com/terms.html) and our Privacy Policy (https://help.hiveshorts.com/privacy.html). Terms defined in the User Agreement have the same meaning here. If there is a conflict between this VIP Agreement and the User Agreement about a VIP purchase, this VIP Agreement applies, except that nothing in either of them limits your rights under mandatory consumer law.

The VIP Service is a value-added service provided within the HiveShorts app. It does not include products or services provided by other companies.

By clicking to agree, paying any fee or otherwise using the VIP Service, you confirm that you have read and accepted this VIP Agreement, the User Agreement and the Privacy Policy. If you do not agree, do not buy a VIP membership.

Who may buy a membership. HiveShorts is not intended for children under 13. If you are 13 or older but under 18 (or under the age of majority where you live, if higher), you may buy a VIP membership only with the consent and supervision of your parent or legal guardian, who must agree to these agreements on your behalf and is responsible for the purchase. Where the law of your country sets a higher minimum age, you must meet it.

We may change this VIP Agreement from time to time. We will post the new version with an updated date and, for material changes, give you notice in the app, by email or in another reasonable way before the change takes effect. If you keep using the VIP Service after the change takes effect, you accept the new version; if you do not agree, you may cancel your subscription. Changes do not affect the period you have already paid for, except where the law allows.

II. The VIP Service

1. A VIP Member is a natural person who has completed the steps required to become a VIP Member and who, while complying with this VIP Agreement, receives the VIP benefits during the membership period.

2. As a VIP Member, you have the right to unlock all episodes available in the HiveShorts app during the membership period. Which content is available, and when, is shown on the relevant pages of the app.

3. The scheduling and availability of video content are decided by us based on our operating plans, copyright and licensing requirements and other factors, and the arrangements shown on the video pages apply. We may adjust the schedule, including changing release progress, replacing content, suspending access or removing content, because of changes in law, copyright status, our operations or user needs. Even if content has been downloaded or cached on your device, it may stop being available for viewing.

III. Changes to VIP benefits and fees

We may adjust VIP benefits and service content, in whole or in part, because of changes in laws or regulations, regulatory requirements, our operations or user needs. Such changes may include:

- Adding, reducing or changing benefits or service types;

- Changing membership packages or fees;

- Changing membership names, rules or rights;

- Adding or changing paid content or related rules;

- Improving or changing product functions.

We will tell you about such changes on the service pages or by other reasonable means, so please check them from time to time. We will try to keep any negative effect on your existing membership to a minimum. Where the law requires, we will give you advance notice of changes to the price or terms of a subscription, and nothing here affects your rights under mandatory consumer law.

IV. Your account and purchase

1. You are responsible for keeping your VIP account, sign-in details and device secure and for taking reasonable steps to protect them. If you use a third-party account (such as your Apple or Google account) to buy the VIP Service, you are also responsible for protecting that account.

2. Where the app offers it, you can view your membership information, including the remaining subscription period and subscription fee, on the VIP membership page.

3. If you buy a VIP membership without signing in, the membership is linked to the Apple or Google account used for the purchase. If you change device, you can use the "Restore" option on the VIP membership page (where available) to restore your membership. If restoring fails, contact us at support@hiveshorts.com. Guest accounts may not be recoverable if you reset your device or delete the app, so we recommend linking a Google or Apple sign-in (see the User Agreement).

V. Fees and payment

1. Payment. VIP memberships are bought through the Apple App Store or Google Play (or other payment methods we show you) and payments are processed by those providers under their terms. The available payment methods are those shown on the payment page at the time of purchase. We do not receive your card number or payment password.

2. Some banks or payment institutions may charge extra fees, such as cross-border transaction fees. These are charged by them, and we are not responsible for them. Taxes may also apply.

3. Subscription fees may differ by country or region and by platform. You agree to pay the fee shown at the time of purchase.

4. You may not use a VPN or other means to avoid regional pricing. We may restrict or end accounts involved in this.

5. Promotional prices apply only during the stated promotion period. After the promotion ends, the standard fee applies.

6. We may change fees, payment methods and billing periods. The price that applies is the price shown at the time of purchase or renewal.

7. If a payment fails or is reversed, we may withhold or end the membership until it is settled.

VI. Auto-renewal and cancellation

VIP and other subscriptions renew automatically for the same period (for example weekly or monthly) at the price shown at purchase or renewal, until you cancel. Your account with Apple or Google is charged at confirmation of purchase and again within 24 hours before the end of each period.

To avoid the next charge, cancel at least 24 hours before the current period ends: on iPhone, go to Settings > your name > Subscriptions; on Android, go to Google Play > profile icon > Payments and subscriptions > Subscriptions. Cancellation takes effect at the end of the current period, and you keep your VIP access until then. Deleting the app or your HiveShorts account does not cancel a subscription.

If we change the renewal price, we will tell you in advance as the law and the store rules require. If you continue after the change takes effect without cancelling, the new price applies to the next period.

VII. Refunds

VIP time and related virtual items are digital items that are supplied at once. Once a fee has been paid and the membership activated, payments are final and non-refundable, whether used or unused, except where required by applicable law (for example mandatory consumer rights if the item is faulty, not as described, or was bought without authority) or where Apple or Google refunds you under its own rules. For purchases through the App Store or Google Play, refund requests are decided by Apple or Google, so please contact them first.

Please check the subscription details before you buy. We are not liable for loss caused by your error or misunderstanding of the billing method, except where the law says otherwise. If you think you were charged by mistake or twice, email support@hiveshorts.com with your receipt or order number within 30 days of the charge, or earlier if the store requires. Some consumers have a statutory cooling-off right for online purchases; where a digital item is delivered immediately with your consent, that right may be lost once delivery begins, as the law allows. Nothing in this VIP Agreement removes any right you have by law, and we will consider every request fairly.

VIII. Service period

The service period is based on the membership plan you chose and paid for. It is not extended because you did not use the service. When the period ends, the VIP Service ends unless it is renewed. If we end your account for your breach, the remaining VIP time may be cancelled without refund, except where the law requires otherwise; if we end your paid access without a breach by you, we will deal with the unused period fairly and as the law requires.

Because of the nature of internet services, there may be reasonable downtime for maintenance or for legal compliance. We will make reasonable efforts to keep interruptions to a minimum.

IX. Privacy

We handle your personal information, including purchase and subscription information, as described in our Privacy Policy (https://help.hiveshorts.com/privacy.html). Please read it. It explains what we collect, how we use and share it (including with payment, analytics, advertising and other service providers), how long we keep it and what choices and rights you have.

X. Disclaimers and liability

The disclaimers, limits on liability and indemnity in the User Agreement apply to the VIP Service. We are not responsible for failures or delays caused by events beyond our reasonable control or by third-party platform or payment-service outages, to the extent the law allows. Nothing in this VIP Agreement excludes or limits any warranty, right or remedy that you have under mandatory consumer or other law and that cannot be excluded, or our liability for death or personal injury caused by negligence, or for fraud.

XI. Governing law and disputes

This VIP Agreement and any dispute arising from or related to it are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. If you have a problem, please first email support@hiveshorts.com and give us a reasonable chance (at least 30 days) to resolve it informally. If we cannot resolve it, the courts of Hong Kong have non-exclusive jurisdiction, and either of us may bring proceedings there.

If you are a consumer, this clause does not take away any mandatory consumer protection rights you have under the law of the country where you live, or your right to bring a claim in the courts of your country where the law gives you that right.

XII. General

1. Entire agreement: this VIP Agreement, together with the User Agreement and the Privacy Policy, is the whole agreement between you and UCGL about the VIP Service.

2. If a provision is found invalid or unenforceable, the rest remains in effect. Headings are for convenience only.

3. If we do not enforce a right, that is not a waiver of it.

4. A person who is not a party to this VIP Agreement has no right to enforce it under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) of Hong Kong.

5. Notices. We may give you notices through the app, on our website, by email or through other reasonable means.

6. This VIP Agreement is provided in English. If it is translated, the English version prevails unless the law of your country requires otherwise.

XIII. Contact us

Universal Content Group Limited

Email: support@hiveshorts.com

Registered address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong

Support site: https://help.hiveshorts.com

For questions, complaints or billing queries about the VIP Service, contact us using the details above. We will reply as soon as we reasonably can.