HiveShorts Top-up Agreement
Effective date: 2 October 2026. Last updated: 2 October 2026.
I. Introduction and who we are
This Top-up Agreement (the "Top-up Agreement") applies when you buy or use Hive Coins in HiveShorts, the short-drama app and related websites and services provided by Universal Content Group Limited, a company in Hong Kong ("UCGL", "we", "us" or "our"). Registered address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong. Contact: support@hiveshorts.com.
This Top-up Agreement is a binding agreement between you and UCGL. It forms part of, and should be read together with, our User Agreement (https://help.hiveshorts.com/terms.html) and our Privacy Policy (https://help.hiveshorts.com/privacy.html). Terms defined in the User Agreement have the same meaning here. If there is a conflict between this Top-up Agreement and the User Agreement about a purchase of Hive Coins, this Top-up Agreement applies, except that nothing in either of them limits your rights under mandatory consumer law.
Please read this Top-up Agreement carefully, especially the sections on refunds, forfeiture and limits on our liability. If you do not agree with it, do not buy Hive Coins (including by clicking "agree" or "accept", starting a purchase or making a payment).
II. Accepting and changing this Agreement
1. By starting a purchase, making a payment or otherwise using Hive Coins, you accept this Top-up Agreement.
2. We may change this Top-up Agreement from time to time, for example to reflect changes to the Service or the law. We will post the new version with an updated date and, for material changes, give you notice in the app, by email or in another reasonable way before the change takes effect. If you keep using Hive Coins after the change takes effect, you accept the new version. If you do not agree, stop using the top-up service. Changes do not affect purchases you have already made, except where the law allows.
III. Who may buy Hive Coins
HiveShorts is not intended for children under 13, and children under 13 may not use the Service or buy Hive Coins.
If you are 13 or older but under 18 (or under the age of majority where you live, if higher), you may buy Hive Coins only with the consent and supervision of your parent or legal guardian, who must agree to the User Agreement, this Top-up Agreement and the Privacy Policy on your behalf. Parents and guardians are responsible for purchases made by minors in their care. Where the law of your country sets a higher minimum age, you must meet it. We do not encourage minors to use virtual currency services without guardian consent.
By buying Hive Coins you confirm that you meet these requirements. You are responsible for keeping your account, sign-in details and device secure (see the User Agreement). Sharing your account or sign-in details may result in suspension.
IV. Hive Coins and the top-up service
1. HiveShorts offers free and paid content and features. "Hive Coins" are a virtual item that you can buy and use only for value-added services within the Service, for example to unlock content. They cannot be used for any other purpose. Where we offer Hive Coins or similar virtual items, vouchers or rewards under other names, this Top-up Agreement applies to them in the same way.
2. Hive Coins are a limited licence to use features inside the Service. They are not real currency, are not property, have no cash value, cannot be exchanged for money, and cannot be transferred, gifted or sold. You may not trade Hive Coins with third parties or sell them outside the Service. We are not responsible for any loss caused by that.
3. Prices, Hive Coin packages and the exchange ratio between money and Hive Coins are set by us and shown on the relevant top-up or service page, and the price shown at the time of purchase applies. We may adjust prices, packages and exchange ratios from time to time, and may offer different prices in different countries or on different platforms. We will show such changes on the relevant pages. You may not use a VPN or other means to misrepresent your location to obtain different pricing.
4. You can top up using the payment methods shown on the top-up page at the time of purchase. You must use only our official top-up channels inside the app.
5. You can see your Hive Coin balance, purchase records and usage records in the app, where this feature is available (for example in your account settings). We treat this information as private to your account; see the Privacy Policy.
6. We may set transaction limits for security or operational reasons. You accept any inconvenience this causes.
7. We may stop offering Hive Coins or change how they work, with notice and in line with the law.
V. Payments, refunds and errors
1. Payments. Hive Coins are bought through the Apple App Store or Google Play (or other payment methods we show you) and payments are processed by those providers under their terms. We do not receive your card number or payment password. Top-up payments are collected by third-party payment providers and may involve risks such as account theft or fraud. Taxes, exchange-rate effects and bank or carrier fees may apply and are your responsibility. If a payment fails or is reversed, we may withhold or withdraw the Hive Coins until it is settled.
2. Please check your account and the top-up option carefully before you pay. We are not liable for loss caused by incorrect input or by buying the wrong option, except where the law says otherwise.
3. Refunds. Hive Coins are digital items that are supplied at once. Payments are final and non-refundable, and Hive Coins cannot be exchanged for money, transferred or refunded, whether used or unused, except where required by applicable law (for example mandatory consumer rights if the item is faulty, not as described, or was bought without authority) or where Apple or Google refunds you under its own rules. For purchases through the App Store or Google Play, refund requests are decided by Apple or Google, so please contact them first. Nothing in this Top-up Agreement removes any right you have by law, and we will consider every request fairly.
4. System errors. If a system error causes the amount of Hive Coins credited to differ from the amount you paid for: (a) if you were credited less than you paid for, we will make up the difference; (b) if you were credited more than you paid for, we may recover the excess. If you think you were charged by mistake or twice, email support@hiveshorts.com with your receipt or order number within 30 days of the charge, or earlier if the store requires.
5. Right to withdraw. Some consumers have a statutory cooling-off right for online purchases. Where a digital item is delivered immediately with your consent, that right may be lost once delivery begins, as the law allows.
VI. Suspension, termination and deleting your account
1. We may suspend or terminate your account, or freeze or deduct Hive Coins, if we reasonably believe that you have broken the User Agreement, this Top-up Agreement or the law, or committed fraud or abuse. If we do so for breach, remaining Hive Coins may be cancelled without refund, except where the law requires otherwise. If we end your paid access without a breach by you, we will deal with unused paid items fairly and as the law requires.
2. If you ask us to delete your account (see https://help.hiveshorts.com/delete) or otherwise close it, all remaining Hive Coins and purchased or earned rights are lost without compensation, except where the law requires otherwise. Deleting your account or the app does not cancel any subscription; cancel it in the App Store or Google Play. See the User Agreement and the Privacy Policy for what happens to your data.
3. We are not liable for loss caused by matters on your side, including loss, suspension or freezing of an account for your breach, disclosure of your sign-in details, issues with third-party payment platforms, or the acts of other users, except where the law says otherwise.
VII. Privacy
We handle your personal information, including purchase and payment-related information, as described in our Privacy Policy (https://help.hiveshorts.com/privacy.html). Please read it. It explains what we collect, how we use and share it (including with payment, analytics, advertising and other service providers), how long we keep it and what choices and rights you have. We cannot guarantee that information sent over the internet is completely secure.
VIII. Disclaimers and liability
1. We are not responsible for service interruptions or loss caused by system maintenance, equipment failure, events beyond our reasonable control (such as force majeure, government action, power or internet failure, or cyber attacks), or failures of third-party services, including payment services, to the extent the law allows.
2. If you breach the law or this Top-up Agreement, you are responsible for the resulting loss to us to the extent set out in the User Agreement. Where you are a consumer, this applies only to the extent permitted by the law of your country.
3. The disclaimers and limits on our liability in the User Agreement apply to Hive Coins. Nothing in this Top-up Agreement excludes or limits any warranty, right or remedy that you have under mandatory consumer or other law and that cannot be excluded, or our liability for death or personal injury caused by negligence, or for fraud.
IX. Governing law and disputes
This Top-up Agreement and any dispute arising from or related to it are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. If you have a problem, please first email support@hiveshorts.com and give us a reasonable chance (at least 30 days) to resolve it informally. If we cannot resolve it, the courts of Hong Kong have non-exclusive jurisdiction, and either of us may bring proceedings there.
If you are a consumer, this clause does not take away any mandatory consumer protection rights you have under the law of the country where you live, or your right to bring a claim in the courts of your country where the law gives you that right.
X. General
1. Entire agreement: this Top-up Agreement, together with the User Agreement and the Privacy Policy, is the whole agreement between you and UCGL about buying Hive Coins.
2. If a provision is found invalid or unenforceable, the rest remains in effect. Headings are for convenience only.
3. If we do not enforce a right, that is not a waiver of it.
4. A person who is not a party to this Top-up Agreement has no right to enforce it under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) of Hong Kong.
5. Notices. We may give you notices through the app, on our website, by email or through other reasonable means. You may contact us at the details below.
6. This Top-up Agreement is provided in English. If it is translated, the English version prevails unless the law of your country requires otherwise.
XI. Contact us
Universal Content Group Limited
Email: support@hiveshorts.com
Registered address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
Support site: https://help.hiveshorts.com
For questions, complaints or refund and billing queries about Hive Coins, contact us using the details above. We will reply as soon as we reasonably can.